Refund policy

At GelPenWorld.store, customer satisfaction is extremely important to us. We are committed to providing high-quality gel pens and stationery products that meet the expectations of our customers. However, if for any reason you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions under which returns and refunds may be requested.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To qualify for a return, the item must meet the following conditions:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• The product must not show any signs of damage, excessive wear, or alteration.
• Proof of purchase or order confirmation must be provided.

Items that do not meet these conditions may not be eligible for return or refund.

Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

• Products that have been used or opened
• Products that have been damaged after delivery
• Products returned without proof of purchase
• Items returned outside the 30-day return window

Return Process

To initiate a return, please contact our customer support team with your order details. Once your request is reviewed and approved, you will receive instructions on how to return the item.

Customers are responsible for ensuring that returned items are securely packaged to avoid damage during return shipping.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be processed and issued to your original payment method.

Refund processing times may vary depending on your payment provider, but typically refunds are completed within 5–10 business days after approval.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery. We may request photos of the product to verify the issue. Once confirmed, we will offer a replacement or refund depending on the situation.